Help with ShopAir

What to put in the email

Any of this that you have makes the reply useful rather than a request for more detail:

• The phone and the operating system version, for example iPhone 13 on iOS 18.
• The ShopAir version, shown at the bottom of the Profile screen (currently 1.0).
• The email address the account uses, if the problem is with an account or a subscription.
• What you did, what happened, and what you expected instead. A screenshot or a screen recording is worth more than a description.

Subscriptions, refunds and restoring a purchase

ShopAir subscriptions are sold and charged by Apple and Google, not by ShopAir, so cancellations and refunds are handled on their side.

• To cancel or change the plan: Profile, then Manage subscription, which opens your App Store or Google Play subscription settings. Cancelling stops the renewal and leaves the subscription running until the date shown on the plan row.
• To bring a subscription back on a new phone, or after a reinstall: Profile, then Restore purchase, signed in to the same App Store or Google Play account that paid.
• Refunds are requested from Apple at reportaproblem.apple.com, or from Google Play under your order history. Neither store lets ShopAir issue the refund for you.

Deleting your account and your data

Profile, then Delete account, permanently removes your account, the lists you own and your loyalty cards. Lists that other people shared with you stay with their owner. It cannot be undone, and no email to support is needed to do it.

What ShopAir stores, and why